Order Information

Placing an Order

We sell our products through a national network of promotional marketing distributorships that specialize in creative marketing and custom-imprinted merchandise. Please consult the Internet or phone directory for a promotional products consultant near you.

All orders must be submitted in writing. Purchase orders and art may be emailed to orders@bagmakersinc.com. In the subject field of your email, please include your P.O. number and company name. Please include a PDF or JPEG mock-up specifying how your design should appear on the bag.


BAG MAKERS acknowledges every order in writing. Any changes to an order after receipt must be confirmed in writing an may incur additional charges.


Cancellations must be in writing and are subject to all incurred costs, including materials, set-up, plate, screen, and artwork charges.

Claims and Returns Policy

Only unimprinted bags may be returned. BAG MAKERS must be notified within 30 days of invoice date and a Return Merchandise Authorization number must be assigned by our Billing Department. A 20% restocking fee applies for unimprinted bags as well as all original freight and return freight charges.

Credit Policy

For new accounts, a customer information form must accompany your order. In most instances, it will be necessary for new orders to be pre-paid. Please allow 5 working days for processing a credit application and trade references. Orders will not ship without credit approval or prepayment. We accept Visa, Mastercard, Discover, and American Express.

Overrun/Underrun Policy

Catalog quantities ship exact. For custom orders, refer our Design Centre information page.